Job Description

Are you passionate about health and welfare benefits?

Are you constantly looking at ways to enhance operations and improve customer service?

The Talent Services Department of the Johns Hopkins University Applied Physics Laboratory has an opportunity for a Health & Welfare Benefits Assistant Manager (Asstistant Section Supervisor) to partner with the Health & Welfare Benefits Manager (Section Supervisor) to lead the health & welfare benefits team. You will serve as the first point of contact for the benefits customer service team, providing guidance on health and welfare benefit questions and issues, support staff development, assist with monitoring government regulations and market trends, lead review and edits to plan documents, and lead benefit communication efforts.

As the Health & Welfare Assistant Manager (Assistant Section Supervisor) you will...

• Enhance customer service to staff and retirees by providing direction and support on health and welfare plan benefits to the benefits customer service team and to staff and retirees directly. Serve as first point of contact for the customer service team for their questions and escalated issues.
• Support staff development through coaching and career development discussions and provide education to support team learning opportunities and cross-training. Provide education to support new staff and address cross-training needs.
• Assist Benefits Manager with monitoring and analyzing government regulations and market trends to ensure that programs are current, competitive and legally compliant. Prepare and present results of this analysis and partner in implementing changes.
• Provide oversight to the benefits portion of new staff orientation. Create and maintain presentation. Present details to staff virtually and/or in person.
• Lead efforts to review and make edits to plan documents. Partner with Legal and external vendors to ensure documentation is up-to-date and compliant.
• Lead benefit communication efforts, including web site updates and creation and maintenance of materials for use by staff benefits, Talent Services partners, and all laboratory staff and retirees.
• Partner with Benefits Manager on oversite of APL Well-being programs, vendor management, Open Enrollment and benefit projects.
• Act as back-up to Benefits Manager, in their absence.

You meet our minimum qualifications for the job if you have ...

• Bachelor's degree in Human Resources or a related subject area or equivalent experience.
• Minimum of 5 years specialized health and welfare plan management experience.
• Minimum of 2 years leading or directing work of staff members. Have the ability to mentor and develop staff, cultivate positive relationships and contribute to building a strong team.
• Strong subject matter expert in health and welfare benefit plans and current regulatory requirements.
• Possess superior customer service, teamwork and interpersonal skills.
• Demonstrate ability to multi-task and plan and prioritize work, including work of others, while meeting tight deadlines.
• Demonstrate excellent problem-solving skills and initiative for tackling challenges.
• Possess exceptional organizational skills, the ability to meet deadlines and have keen attention to detail.
• Have strong analytical skills with shown ability to tackle difficult problems.

You would go above and beyond if you have…

• Workday human resources information system experience.
• Benefits certification such as CEBS or World@Work Certified Benefits Professional.

Why work at APL?

The Johns Hopkins University Applied Physics Laboratory (APL) brings world-class expertise to our nation’s most critical defense, security, space and science challenges. While we are dedicated to solving complex challenges and pioneering new technologies, what makes us truly outstanding is our culture. We offer a vibrant, welcoming atmosphere where you can bring your authentic self to work, continue to grow, and build strong connections with inspiring teammates.

At APL, we celebrate our differences and encourage creativity and bold, new ideas. Our employees enjoy generous benefits, including a robust education assistance program, unparalleled retirement contributions, and a healthy work/life balance. APL’s campus is located in the Baltimore-Washington metro area. Learn more about our career opportunities at http://www.jhuapl.edu/careers.

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APL is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, physical or mental disability, genetic information, veteran status, occupation, marital or familial status, political opinion, personal appearance, or any other characteristic protected by applicable law.

APL is committed to promoting an innovative environment that embraces diversity, encourages creativity, and supports inclusion of new ideas. In doing so, we are committed to providing reasonable accommodation to individuals of all abilities, including those with disabilities. If you require a reasonable accommodation to participate in any part of the hiring process, please contact Accommodations@jhuapl.edu. Only by ensuring that everyone’s voice is heard are we empowered to be bold, do great things, and make the world a better place.

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