Job Description

Associate Director of Enrollment Operations & Quality Control

Enrollment Services, Rose Hill, Lincoln Center, Westchester

Fordham University

 

Fordham University has an excellent reputation as a dynamic institution located in New York City.  Founded in 1841, Fordham enrolls more than 16,000 undergraduate and graduate students in its 9 Colleges and Schools. 

 

• Fordham University offers a comprehensive and competitive benefits package to its employees, which includes medical, dental, vision, life, and disability insurance.
• We offer tuition remission for employees and their dependents 
• A generous employer match towards a 403(b) retirement plan.
• As a tax-exempt organization under section 501(c)(3) of the Internal Revenue Code (IRC), Fordham is considered a qualifying employer for the Public Service Loan Forgiveness (PSLF) program, a federal program designed to forgive student loan debt for employees of certain public and certain nonprofit employers.
• As part of its work-life balance program, the University provides generous PTO including 15 vacation days, 12 sick days, 2 personal days, 6 summer Fridays, and holidays that include paid time off between Christmas and New year.  
• University employees have access to the Employee Assistance Program (EAP). EAP provides no-cost, professional, and confidential services, to help employees and family members address a variety of personal, family, life, and work-related issues.

 

Hybrid Policy:       

Please review the Hybrid Policy here.

https://www.fordham.edu/human-resources/policies-guides-and-agreements/hybridremote-work-policy-for-administrators/

 

Position Summary

Reporting to the Associate Vice President for Enrollment, Logistics & Operations, the Associate Director of Enrollment Operations & Data Quality Control is responsible for ensuring the accurate collection and data entry of all documents pertaining to Undergraduate Admission and Financial Aid.

 

This position is also responsible for being knowledgeable of all updated regulations as they relate to the maintenance of such records; and, the integrity and confidentiality of documents.

 

Occasional travel, weekend, evening, and holiday hours may be required.

 

Essential Functions        

• Oversees data entry, scanning, email retrieval, mailings, and electronic filing for Undergraduate Admission and Student Financial Services in using the University’s system of records like Slate, PowerFaids, Hyland, etc. to maintain data integrity and compliance.
• Develops and runs Quality Control queries and reports to ensure data accuracy and identify system errors, collaborating across departments to resolve any discrepancies.
• Manages and updates organization tables in the University’s system of records, including Slate and Banner, and supports continuous data synchronization between systems in collaboration with other departments within the Enrollment group.
• Monitor outcomes and analyze data entered by staff for continuous improvement.
• Assists with the mapping of data variables between systems.
• Collaborates and trains staff to research and clear suspended records from nightly sync runs and identifies and rectifies data discrepancies between systems.
• Ensures accurate merging of records between applications and trains staff to resolve discrepancies and data issues, including suspended records, from nightly synchronizations.
• Represents the department on university committees and collaborates with other departments to achieve shared goals.
• Manages budget lines, approves invoices, and prioritizes and delegates projects to optimize office operations and resources.

 

Essential Functions Note

This list is not intended to be an exhaustive list.

The University may assign additional related duties as necessary.

 

Management Responsibilities  

Supervises the work of other Fordham employees who are individual contributors. Responsible for hiring, training and developing, managing performance and administering corrective action. Has significant input in compensation decisions.

 

Additional Functions      

• Collaborates with IT on system upgrades and improvements and serves as a liaison for the department.
• Creates workflows to automate processes
• Assists with the testing of all university data system upgrades
• Manages departmental budget, approves invoices, and ensures efficient resource allocation.
• Collaborate with others on long-range planning and development of policies and procedures.
• Works collaboratively with other Enrollment Group offices to share tasks or provide additional coverage as needed.
• Communicates daily with staff throughout the Fordham community, as well as prospective and current students.

 

Required Qualifications: Education and Experience        

• Bachelor’s Degree
• Minimum 4 years experience in Admission, Financial Aid, and/or Academic Records, or equivalent university-related position required.

 

Required Qualifications: Knowledge and Skills     

• Proficiency in Microsoft Office (Word/Excel) and Google Suite.
• Excellent communication, organization, adaptability & time management skills for a collaborative work setting
• Demonstrated ability to solve problems, multitask, and manage work and outcomes
• Proven ability to rapidly learn and implement innovative applications, tools, equipment, workflows, and technologies.
• Meticulous attention to detail.
• Knowledge of college policies, procedures, academic programs, and federal regulations, such as FERPA and Record Retention.
• Good interpersonal and organizational skills are essential.
• Superior problem-solving and multitasking skills are essential.
• Ability to work under pressure and accurately process large volumes of work.
• Must be detail oriented and capable of handling multiple tasks.
• Ability to work independently, effectively, and collegially with students, faculty, deans, staff, and senior administrators.
• Successful candidates should have a knowledge of and commitment to the goals of Jesuit Education.

 

Preferred Qualifications 

• Master’s Degree
• Knowledge of Banner, Slate, DegreeWorks, PowerFaids, and OnBase Hyland scanning solution preferred.
• Experience in Operational functions of an Admission or Financial Aid area of Higher Education.
• Minimum of 3 years of experience managing others.

 

Minimum Starting Salary: $80,000

 

Maximum Starting Salary: $85,000

 

Note: Salary is commensurate with qualifications, experience, and skills.

 

START DATE: ASAP

 

APPLY HERE: https://careers.fordham.edu/postings/8609

 

ABOUT FORDHAM

Founded in 1841, Fordham is the Jesuit University of New York, offering an exceptional education distinguished by the Jesuit tradition to more than 16,000 students in its 9 colleges and schools.  It has residential campuses in the Bronx and Manhattan, a campus in West Harrison, N.Y., the Louis Calder Center Biological Field Station in Armonk, N.Y., and the London Centre in the United Kingdom. 

 

Fordham University is committed to excellence through diversity and welcomes candidates of all backgrounds.

 

Fordham is an Equal Opportunity Employer – Veterans/Disabled and other protected categories

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